Refund policy

Refund Policy - 6iHerb

Last Updated: 22/08/2023

1. Introduction

Thank you for shopping at 6iHerb. We strive to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.

2. Returns

a. You have 7 calendar days to return an item from the date you received it.

b. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

c. You must provide a receipt or proof of purchase.

3. Refunds

a. Once we receive your returned item, we will inspect it and notify you on the status of your refund.

b. If your return is approved, we will initiate a refund to your original method of payment.

c. Refunds will typically be processed within 15 business days.

4. Shipping

a. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

b. If you receive a refund, any shipping costs deducted will be taken out of your refund.

5. Exceptions

Some items may not be eligible for a return or refund. These might include:

a. Items on sale or clearance. 

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for the item to be returned and provide a full refund or exchange.

7. Contact Us

If you have any questions or concerns about your purchase, our refund policy, or any other matter, please contact us at: