Cancellation policy

Cancellation Policy - 6iHerb

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1. Introduction

At 6iHerb, we understand that sometimes plans change and you may need to cancel an order. Our cancellation policy is designed to be as flexible as possible while allowing us to efficiently manage our inventory and serve all of our customers.

2. Order Cancellation by Customers

a. Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. Please contact our customer service as soon as possible to request a cancellation. b. After Shipment: Once your order has been shipped, it cannot be canceled. However, you can return the item after receiving it, in accordance with our Refund Policy.

3. Order Cancellation by 6iHerb

a. We reserve the right to cancel any order for any reason. Reasons might include:

  • Stock unavailability.
  • Inaccurate product or pricing information.
  • Payment issues identified by our fraud detection tools. b. In cases where we need to cancel an order, we will notify you and provide a full refund for the order.

4. Cancellation Charges

a. For orders canceled before shipment, there are no cancellation charges. b. For orders canceled after shipment, any return shipping charges or restocking fees (if applicable) will be borne by the customer.

5. Refunds for Canceled Orders

a. Refunds for canceled orders will be processed in the same form as the original payment method. b. Refund processing times may vary depending on your bank or credit card provider but will typically be completed within 15 business days.

6. Modifications to Existing Orders

If you wish to modify an existing order, please contact us immediately. While we cannot guarantee changes can be made, we will do our best to accommodate your request.

7. Contact Information

If you have any questions regarding our cancellation policy or need assistance with canceling or modifying an order, please contact us at: